I’ve paired my V6 remote (confirmed in Devices). Tried Help &Settings, Help but no option to Program Your Remote. All buttons ok except Mute and Volume. Batteries ok? What do I need to do?
this is the sequence of key strokes you need
Help & Settings > Help > Virgin TV > 8th option going down Program your Remote > Program your Remote > Yes, set up my VM TV remote now
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Thanks but there is no option for this. Press HELP & SETTINGS then HELP and just goes back to same screen as when pressed HELP?
Am I being dim?
You should see the following two screens. Either click OK on Help(in red in the screen shot) or use the right arrow to highlight it
It then takes you to following screen
Yes got the first screen but when press HELP on top of right hand list then says one moment waiting then returns to same screen!
I'm just wondering of your box isn't fully connected to the internet which could be why you can't access the same screens.
Is your program guide populated or is there a lot of To Be Announced showing?
Is the box connected by wifi or are you using an ethernet cable? Ethernet gives a better internet connection.
I'm not sure if the box needs the internet to show those other options for the remote.
If you can try Help & Settings> Settings> Network>Connect to the Virgin Media Service now it might fix the issue of you not seeing the same screens to connect the remote
Otherwise I would try and unpair the remote and start again.