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happydundee
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V6 remote

Is there any way I can get a new remote sent out. 

My V6 remote has stopped working. I have swapped batteries and re-paired it, but it doesn't work. My neighbour's remote with my box, so it is definitely the remote.

Been on hold for an hour with 150.

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newapollo
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Re: V6 remote

If you are an early riser I would try again ay 8am in the morning. Dial 150 from your Virgin landline.

You could also download the Virgin Control app as a stop gap till you get a new remote.

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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robkat
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Re: V6 remote

After 4 or 5 calls I now have 2 new remotes and, for some reason a new Tivo box that is an older model than the one O am using?????
Still waiting for a returns label for the Box.
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newapollo
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Re: V6 remote

As far as I know they aren't sending out returns labels at present due to Covid. The old box will probably be picked up a local VM tech/installer.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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