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V6 remote

I can't get the remote that came with my new Tivo V6 box to sync with my Panasonic TV.  Tried the process as described but at no time am I asked to input a code. The remote controls the V6 but not the TV.

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Re: V6 remote

Hi David1414, 

Sorry you're having this issue, it's not what we like to hear. 

I can see you posted this on Tuesday so can I ask if this has been sorted since?

Let us know and we'll take it from there. 

Emma_C - Forum Team
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Re: V6 remote

Emma thanks for coming back to me.

The new remote is now able to control the television too so that has been sorted.  I am still accessing programmes stored on my old Tivo box and the 2 handsets want to control both new and old Tivo boxes.  How do I make them unique to their individual boxes?

 

David

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Re: V6 remote

Good Evening David1414,

 

If you select Help and Settings > Help > Virgin TV > Program you Remote > Resetting you Virgin Remote

 

You will then be presented with a guide that will advise you how to unpair the desired remote control from the set top box

 

If you need further assistance with this, do feel free to come back to us

 

Kindest regards

 

David_Bn 

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