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Natzebra
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V6 remote not working

The home tv and power button have stoped working on my v6 remote.

have tried resetting and trouble shooting advice.

think I need a new remote keep going round in circles on the 150 number 

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newapollo
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Re: V6 remote not working

Hi Natzebra,

Silly question but have you tried changing the batteries?

You need the TV Faults option when dialling 150 - that's Options 1, 1 and 2

You could try the text messaging service.

Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Natzebra
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Re: V6 remote not working

Thanks will try texting them.

yes changed the batteries all the other buttons work fine just not the top 3

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