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V6 remote not working

The remote for my V6 has stopped working, I have replaced both batteries which has not solved the problem so seems to a remote controller failure. and the remote needs replacing.

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Message 2 of 15
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Re: V6 remote not working

Can't remember how we did it but there is a way to sync your remote to your TV - maybe this needs to be done again?

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Message 3 of 15
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Re: V6 remote not working

Hi normally you would phone and go down the Tv faults route and they would send a new one in the post, but with the present climate it's hard to get through, I would by one on eBay there are lots of new ones on there.Regards Micky
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Re: V6 remote not working

The problem is that the screen is frozen

 

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Message 5 of 15
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Re: V6 remote not working

You could use the Virgin TV Control app as a remote control for the time being.

Or perhaps it's the V6 that's the problem (if the screen's frozen and not just stuck where it is because of no remote control changing it), if so you could turn the V6 off and back on again at the plug, or using the rocker switch on the back left of the V6 (back left if you're looking at the front of it).

Keith

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: V6 remote not working

My phone is not a smart phone so I cannot us the app.

I have tried all of your suggestions and also tried new batteries

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Message 7 of 15
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Re: V6 remote not working

Try pressing and holding the info button on the v6 control until the light on the top goes green then flashes green twice. This will pair the control via bluetooth.

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Re: V6 remote not working

I will give your suggestion a try

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Re: V6 remote not working

I Tried to re pair as you suggested but that did not work

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Message 10 of 15
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Re: V6 remote not working

Only other thing that may work is to follow the following steps: 

Press and hold the CLEAR and TV buttons at the same time until the LED flashes green twice
Press the Thumbs down button three times then press ok
The LED will flash green twice, Press Ok, wait until the LED is off

If this doesn't work I'm sorry hopefully some one else can help. This has worked for me before.

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