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johnmallon1963
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V6 remote losing connection

My V6 remote loses BT connection on a regular basis.

I reconnected it using the press info button method, this works but not for long.

Batteries have been replaced and remote does same.

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newapollo
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Re: V6 remote losing connection

Hi johnmallon1963,

I wasn't aware the V6 remote could control a BT box 🤣

Have you tried to reset and re-pair the remote via the TV settings?

Unfortunately you need the TV Faults option when dialling 150 from a Virgin landline, or 0345 454 1111but best to call at 8am to avoid call queues

You could also try the text messaging service. Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

 

Dave

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johnmallon1963
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Re: V6 remote losing connection

Sorry i didn't make it clear. By BT I meant Bluetooth connectivity.

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Alex_RM
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Re: V6 remote losing connection

Hi johnmallon1963,

 

Thanks for posting and sorry for the late reply 🙂

 

Sounds like you're in need of a new remote, let me know if you've not been able to get this arranged and I can pop you over a private message to arrange.

 

Alex_Rm

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