Virgin Media Community

[Flowerpower25]

Hi, 

I'm hoping someone can help me? My V6 remote is driving me nuts! I have changed the batteries.(we are going through about 2 packets a week🤦🏾‍♀️) However, it only works for a day and then we have to change them again. I know it's not the batteries as they are Duracell ones, so won't run out after only 1 day and they also work in the other remote. It'll flash green when I put them in but, when it stops working if I roll the batteries back and forth whilst inside the remote it'll flash red. It still won't work but, I have no idea what's happened. I'm at my wit's end with all the battery buying. Please save me🤣 Thanks.

[newapollo · Accepted solution]

You can order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link  Order new remote 

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

[Flowerpower25]

Thank you!