Virgin Media Community

[Micka]

Hi, my V6 remote has stopped working.

I have tried to order a new one but I am getting ‘error occurred’ when I try. Could anyone from VM help me out.

Thanks

[newapollo]

Hi @Micka 

Have you tried using a

different browser or an incognito window?

[roy247]

If this Link isn't working then you will have to wait for a forum team member to pick this up which might be a couple of days, can you use the TVGO app with the V6 as a remote you can with the 360, or use your TV's smart remote.

Edited to say; If the TVGO app doesn't work you could try the connect app, can't remember if there is a remote option in that.

[Micka]

Hi Dave and Roy, thanks for your reply

[Nathan_B]

Hi there @Micka, welcome back to our forum and thanks for your post.

Sorry to see you have been having issues when trying to order a new remote. I can certainly get this ordered for you.

I'll send you a PM to confirm your details.

Regards

Nathan

[Nathan_B]

Thanks for chatting with me via PM @Micka, just to confirm this has been ordered for you and should be with you on the date specified on PM.

Please let us know if you need anything further.

Regards

Nathan