Menu
Reply
bevpoole59
  • 2
  • 0
  • 0
Joining in
216 Views
Message 1 of 2
Flag for a moderator

V6 remote control

Can anyone tell me how I get a new remote control please? We've tried changing the batteries and tried resetting it but it has made no difference. Can't get the green light, it doesn't change the channels or the volume any more. Thanks

0 Kudos
Reply
newapollo
  • 5.77K
  • 917
  • 1.36K
Hero
210 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: V6 remote control

Hi bevpoole59,

You need the TV Faults option when dialling 150 from a Virgin phone

You could try the text messaging service.

Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali