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V6 remote control not working

Tuning in

Hi all, I’ve been trying for what feels like years , to get new controllers for my 2 V6 boxes. I’ve tried the website and the app, both broken links. Been on hold for hours to no avail on the phone. Is it really this difficult to get replacement controllers . Has anyone ever had any luck actually getting these things replaced ? And if you did .. how ? 


Tuning in

I’m having the exact same problem , would appreciate help to sort it out please.

Hello GaryH6969.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with a replacement remote control.

We are aware of the issue online when it comes to certain parts of the ordering journey.
I'd like to take a look into this for you and get one sent out.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great.