Over the past few weeks most of our recorded programmes freeze when we play them. We have to try various things like trying to fast forward, rewind, back out and try again. This has been on various channels, and only happens on our main box. We have checked our wiring and rebooted the box. Not sure if this is connected to a problem we had with the box on June.
Try watching live TV, ideally from one of the channels you're recording from regularly, and see if that's ok. That tests the live TV feed for any problems. If there's issues here, that's likely signal related.
Now try pausing that channel for a short time and watch it delayed. That's also using your V6's hard drive in the same way as a recording, and is a good test of HDD issues.
Either of these scenarios is likely to need a tech visit, but a box with hard drive problems will need replacing sooner or later. A signal fault could be in your cabling somewhere.
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Live TV has been ok, but now you’ve mentioned it my husband has reminded me that we have had problems when pausing live, where it wouldn’t restart again. We don’t often do this, so I’d forgotten that. We’ve just tried it again, and lo and behold it played up and we had to change away from that channel to get it sorted.
Will this problem get picked up from this thread, or do I need to try and phone Virgin up (I know they’re busy and say not to phone if you can avoid it).
An agent rang me on Saturday to instruct me re detaching cable, then changing settings to 1080 from 2160 (?). I was told someone would contact me in a few days to see if these actions had resolved my problem.
Unfortunately the problem remains, our television picture is not as sharp as previously and no one has contacted us.
We have had problems since June with our TiVo box, and feel we are getting nowhere whilst still paying a considerable monthly amount. Please can this matter be looked at again.