Menu
Reply
qwakuk
  • 304
  • 2
  • 19
Up to speed
264 Views
Message 1 of 4
Flag for a moderator

V6 powers off by itself, no lights

Got 3 v6 boxes and its not unusual to wake up in the morning and find the box on.

New issue is that when you get up in the morning there are no lights on the box at all. Expect it to be red for standby or white, if it is on. Two of the boxes have done it in the last week on different days ie, no lights nothing, like its been turned off at the mains. Does not respond to the remote.

Flick the switch on the back from on to off and back to on and it eventually restarts after going through the normal setup routine and have been working as normal ever since. 

Anyone had the same ?

0 Kudos
Reply
Gareth_L
  • 6.89K
  • 423
  • 778
Forum Team
Forum Team
174 Views
Message 2 of 4
Flag for a moderator

Re: V6 powers off by itself, no lights

Hello qwakuk

Thank you for letting us know about this 

With all 3 V6 boxes doing this have you made sure that is not set to this 

Eco Low Power – Your Virgin TV V6 box will completely power down if you don't use it for 4 hours

You can access this feature here 

If its still an issue please let me know 

Gareth_L

 

0 Kudos
Reply
qwakuk
  • 304
  • 2
  • 19
Up to speed
168 Views
Message 3 of 4
Flag for a moderator

Re: V6 powers off by itself, no lights

Bizarrely not done it again since, will check the power settings, maybe an update the changed the settings

0 Kudos
Reply
Gareth_L
  • 6.89K
  • 423
  • 778
Forum Team
Forum Team
164 Views
Message 4 of 4
Flag for a moderator

Re: V6 powers off by itself, no lights

Thanks for the update qwakuk

Can you keep an eye on it over the weekend and let us know if it happens again please 

Gareth_L

0 Kudos
Reply