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V6 power supply

Firedragon76
Joining in

on ‎15-09-2022 15:21

Than power adaptor to my v6 tv box has broken. I phoned to sort a replacement and was informed they do not supply other than with initial set-up. I was wondering if anyone knows if this is correct.

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7 REPLIES 7

japitts
Very Insightful Person
Very Insightful Person

on ‎15-09-2022 17:32

Did you call to request the power-supply? Or to report the fault that you have with your V6 not switching on?

As pedantic as it sounds, you may be falling foul of the "keep it simple" theory with the faults-agent you spoke to...

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Firedragon76
Joining in
In response to japitts

on ‎15-09-2022 17:52

I definitely explained it was the power adaptor as I even had to tell her the model of adaptor and what connection it has to plug in. 

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japitts
Very Insightful Person
Very Insightful Person
In response to Firedragon76

on ‎15-09-2022 20:15

There may be your mistake.

Perhaps call faults and report a power failure, but don't confuse the agent by what could be (is) the fault. Having said that, you may get a better agent just by calling back.

That, or wait a day or so on here for one of the staff team to pick up.

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Paul_DN
Forum Team
Forum Team
In response to Firedragon76

on ‎18-09-2022 10:41

Hi Firedragon76,

Thank you for reaching out to us in our community and welcome back, sorry to hear you are facing an issues with your V6 box which you believe is a power supply fault, if you are still facing the same issues I will be more than happy to help, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

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Firedragon76
Joining in
In response to Paul_DN

on ‎18-09-2022 19:07

Hi thanks for the reply yes I am having trouble with the power adaptor. It is definitely the adaptor as there is a split in the cable

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Zach_R
Forum Team
Forum Team
In response to Firedragon76

on ‎20-09-2022 19:16

Hi @Firedragon76,

Thank you for expanding on this. I'm really sorry to hear that the issue is still present for you.

I'm going to send you a private message in a few moments so we can take some details and have a closer look over things. Please respond to this when you can and we'll go from there.

Thanks,
 


Zach - Forum Team
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Zach_R
Forum Team
Forum Team

on ‎23-09-2022 14:22

Hi @Firedragon76,

Thank you for getting back to me via private message so that we can assist you further. As discussed, a replacement power supply unit for your V6 box will be dispatched and with you soon.

Let us know when it arrives and if you need any further support.

Thanks,
 


Zach - Forum Team
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