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330d
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V6 power pack/plug

Hi, just come to watch TV and my v6 box is dead! I've swapped the l power adapter with my other v6 box and its now working. So it looks like the power adapter has failed, 

How do i get a new one? Tried calling but due to COVID there is noone to speak to

 

Can someone help

Cheers

Andy 👍 

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SCA1972
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Re: V6 power pack/plug

Hi Andy

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.  
https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Or you can wait for one of the forum team to get to this thread (which could also take a day or two) and they should be able to arrange a new power supply.

______________________
Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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330d
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Re: V6 power pack/plug

Thank you very much 👍

Hopefully someone will see this message and sort me out 

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Emily_G
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Re: V6 power pack/plug

Thank you for your post 330d.

 

I'll pop you over a private message so we can look into sending another of these packs out to you.

 

If you could please respond to this by going to the purple envelope in the top right of your screen.

 

Thank you, Emily.

Gareth_L
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Re: V6 power pack/plug

Hello 330d

A new power supply has been ordered now and will be with you as soon as possible

Gareth_L

330d
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Re: V6 power pack/plug

Thank you 👍

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Gareth_L
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Re: V6 power pack/plug

Just keep our fingers crossed it arrives soon. Normally its 5 working days but due to Covid 19 and the bank holiday it might be a tiny bit longer 

Gareth_L

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330d
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Re: V6 power pack/plug

That's ok, as long as I know its sorted 👍

Kids will have to manage without TV for a week 😜

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