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ip79
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V6 pixelated playback issues

New to Virgin, LOVE the speed but still not sold on the V6 box compared to Q.

Biggest issue is watching recordings. 

Pixelation and juddering every few seconds.

Tried to restart box, reset box...no dice.

Still problems with playback.

Live TV is crystal clear so thinking hard drive is knackered. 

Have tried to call in, can't get through.

Can't find live chat anywhere.

Tried the self help, end up stuck in a loop between choosing the help options, then being asked to login...even though I already am.

Can someone please help me resolve this?

Thanks!

Paul.

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Karl_N
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Re: V6 pixelated playback issues

Hi,

could you PM me your Account number and area code and i will look in to thid for you and possible get you a new V6 sent to you.

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such.


Here to help! I'm a technician helping out whilst working from home. Find out more


Steven83L
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Re: V6 pixelated playback issues

Hi. 

 

Go to settings then recordings and change setting to recording only rather ghat record and stream. 

 

Wont fix previous recordings but should work for all new ones. 

 

Cheers 


Here to help! I'm a technician helping out whilst working from home. Find out more


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ip79
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Re: V6 pixelated playback issues

New boxed fixed the issue, happy again 😄

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