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V6 orange light

My TiVo v6 box is showing an orange light and is stuck on the welcome screen. I have restarted the box several times to no avail. Tried contacting virgin help line but get held up in a queue. Any suggestions?

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Re: V6 orange light

Yes, stay in the queue until you speak with someone.

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Re: V6 orange light

Hello tidgemiles65

Sorry to hear you are having a problem with your V6 box

I did run a quick check on the box and I can see that this was replaced yesterday 

Fingers crossed this has fixed the issue 

Let me know if you still need this looking at 

Gareth_L

 

 

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