Virgin Media Community

[lyndseyjohnson1]

I my V6 box is faulty because I can't turn it on. I can see only an orange light on the box. I've tried to turn off and on the box and I removed the power cable and plugged in again and nothings changed. The internet connection is absolutely fine. I cant get though on the phone ive been trying all day 

Please help

Kane

[japitts]

An amber light often means your box doesn't have full internet connectivity.

But if your box won't switch on, that's an unwell box! I can only suggest persisting with the faults line, I'm sorry to say.

[lyndseyjohnson1]

Im now on the phone again and have been on hold for 1h 20mins yesterday i was on hold for 2 hours before the phone lines closed 

Is there any other way to contact them 

[japitts]

For fault reporting, I'm afraid calling is the best way.

Queues do vary during the day, if it's any consolation (I know it's probably not)

[lyndseyjohnson1]

Got through in the end and they are sending me a new box 

[japitts]

Thanks for the update - always nice to hear a good-news outcome!