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V6 keeps restarting

Loosecanons
Superfast

on ‎04-08-2023 08:27

Hi,

Does anyone have experience of their V6 keeping restarting?

Regularly when I come out of the Apps,  typically YouTube, it decides to restart.  Using the VM app to check my equipment reveals nothing apart from telling me my WiFi needs optimising every time.

Thanks 

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japitts
Very Insightful Person
Very Insightful Person

on ‎04-08-2023 11:31

Any TV box that's regularly restarting outside of overnight hours, likely has a fault.

I'd suggest reporting that via the usual routes, or waiting on here for a staff response.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Beth_G
Forum Team
Forum Team

on ‎05-08-2023 12:32

Hi Loosecanons,

Thanks for your post! I'm sorry to hear you've been having a few issues with your TV box.

Yes, I do have to agree with japitts here - it sounds like your box is starting to fail and will probably need replacing.

I've popped you over a private message so I can take your details and look into this further with you.

Thank you

Beth
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