Hi again Mark,
That's a hard drive issue and the box will need replacing.
You can either wait a few days for a member of the forum team to pick this up for you, or contact the faults team.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
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