Having been a customer for all services over 10 years, we recently moved house, entering a new contract and 'upgrading' from our slow (but reliable) Tivo box to a new V6 box.
As so many other people on this forum, no V6 box arrived, and it took 5 hours on the phone to customer services, and 4 assured but failed attempts to arrange for one to be ordered, until one finally arrived 2 months after entering a contract.
On opening the box, it had been shipped without a remote - so we had to buy a replacement (far easier than ringing customer services again!).
However, having now got a remote we've been plagued by a number of issues with the V6 box, rendering it pretty useless:
- It crashes all the time: Watch a pre-recorded show, press stop - it crashes and reboots itself
- It takes ~7 minutes to reboot, and then quite often then shows a W20 fault code, needing rebooting again to clear it
- It turns on randomly all the time, I think because it crashed and rebooted itself while it has been on standby.
- It occasionally hangs (comes back after a minute if you're lucky) or just freezes and then reboots itself whilst watching channels
On a plus note the broadband connection has been pretty solid and reliable!
Are these generic V6 woes or have we just been shipped some dodgy hardware?