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V6 green screen error message

I have the green error DVR message on my screen and my box isn't working 

 

I've attempted call center but closed. How do I arrange for help with this ?

 

Thanks 

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Re: V6 green screen error message

Still awaiting a response

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Re: V6 green screen error message

Hi Paterg,

The V6 green screen error means your hard drive is probably on it's way out, or has already died.

You could try the text messaging service.

Just send  a text with a description of TV Faults  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues. If phoning it's option 1, 1 then 2 faults. You may need to go through a series of tests over the phone.

Or you can hang around here and hope a member of Forum Staff pick this up for you. This may take a day or two.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: V6 green screen error message

Hi Paterg,

 

Thanks for your post and welcome to the community forums. Apologies for the delayed response. Have you spoken to the team since your post?

 

Cheers,

Corey C

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Re: V6 green screen error message

No I've yet to hear from the team. My box still isn't working 

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Re: V6 green screen error message

Hi @Paterg,

 

Sorry for the delayed reply. Has the TV box started working since posting? I've tried running diagnostics remotely however it appears the box is switched off. Is this the case? If not, are there any lights on the front of the box and if so, are they white or red please?

 

Kind regards,

John_GS
Forum Team

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Re: V6 green screen error message

The box is on with a white light. Remains ' starting up' is yet to work since 

 

I'd appreciate this being looked into urgently as I've now been over a week without tv service 

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Re: V6 green screen error message

Thanks for popping back @Paterg

 

We're still not getting any connection from this end; I can only apologise. 

 

I have gone through a few checks from here using the information you have supplied and a technician is required - I have booked one for you. You can check the date and time of this via your online account

 

If needed, you can also reschedule via your online account

 

Please do let us know how you get on. 

 

Cheers

Katie - Forum Team


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