The V6 green screen error means your hard drive is probably on it's way out, or has already died.
You could try the text messaging service.
Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, butbest to call at 8am to avoid call queues. If phoning it's option 1, 1 then 2 faults. You may need to go through a series of tests over the phone.
Or you can hang around here and hope a member of Forum Staff pick this up for you. This may take a day or two.
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Sorry for the delayed reply. Has the TV box started working since posting? I've tried running diagnostics remotely however it appears the box is switched off. Is this the case? If not, are there any lights on the front of the box and if so, are they white or red please?
We're still not getting any connection from this end; I can only apologise.
I have gone through a few checks from here using the information you have supplied and a technician is required - I have booked one for you. You can check the date and time of this via your online account
If needed, you can also reschedule via your online account