Menu
Reply
  • 2
  • 0
  • 0
Joining in
161 Views
Message 1 of 4
Flag for a moderator

V6 faulty . On hold for 3hrs . No answer , help

Help , I have a faulty v6 box that won’t reset .

on hold to virgin for 3 hrs 

wont answer phone .

0 Kudos
Reply
  • 3.96K
  • 634
  • 873
Community elder
152 Views
Message 2 of 4
Flag for a moderator

Re: V6 faulty . On hold for 3hrs . No answer , help

Hi Paulnotv,

The best time to call is first thing on a morning, 8am when lines first open and are least busy.

One thing you can try is  a hard reset -  BUT Please note doing this will erase all the V6 data - such as all you recordings and links.

Turn the V6 off with the switch on the back of the box and disconnect it from the mains for 5 minutes, then plug it in again.

Now hold the + and standby buttons on the front of the V6 together simultaneously and keeping the buttons pressed in turn the V6 on again with the rocker switch on the back,  and wait till you see the welcome screen appear on the TV - then release the buttons. 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply
  • 5.55K
  • 707
  • 1.09K
Very Insightful Person
Very Insightful Person
139 Views
Message 3 of 4
Flag for a moderator

Re: V6 faulty . On hold for 3hrs . No answer , help

When you say it won't reset, do you mean it's stuck in a restart loop?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
  • 2
  • 0
  • 0
Joining in
29 Views
Message 4 of 4
Flag for a moderator

Re: V6 faulty . On hold for 3hrs . No answer , help

Yes , tried the hard reset . Not happening 

0 Kudos
Reply