Virgin Media Community

[Silmorat1]

Lost all my recordings, as if a factory reset. 

[japitts]

Are they showing in the deleted folder? "Recently deleted recordings" at the bottom of "My shows"

Are your series links &/or planned recordings still listed? SL's - I think - remain intact with one of the heavier resets, but manually planned recordings can get wiped.

[Silmorat1]

No, nothing in deleted and all series links gone. Also the pin code has been reset.

[Katie_WT]

Hi there @Silmorat1

Welcome to our Community and thanks so much for your first post - I am sorry to hear about the issue with your V6 box. Could someone in the home have gone through  a factory reset via the settings menu at all? 

I have located your account from your forum information to try and take a closer look at your equipment but at the time of writing it is advising that the box is currently turned off - is this the case? 

Please do switch the box on if offline so we can connect and take a closer look for you. 

Cheers