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Silmorat1
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V6 fault.

Lost all my recordings, as if a factory reset. 

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japitts
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Re: V6 fault.

Are they showing in the deleted folder? "Recently deleted recordings" at the bottom of "My shows"

Are your series links &/or planned recordings still listed? SL's - I think - remain intact with one of the heavier resets, but manually planned recordings can get wiped.

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Silmorat1
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Re: V6 fault.

No, nothing in deleted and all series links gone. Also the pin code has been reset.

 

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Katie_WT
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Re: V6 fault.

Hi there @Silmorat1

 

Welcome to our Community and thanks so much for your first post - I am sorry to hear about the issue with your V6 box. Could someone in the home have gone through  a factory reset via the settings menu at all? 

 

I have located your account from your forum information to try and take a closer look at your equipment but at the time of writing it is advising that the box is currently turned off - is this the case? 

 

Please do switch the box on if offline so we can connect and take a closer look for you. 

 

Cheers

Katie - Forum Team


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