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V6 error tvq-pm100 (5.2.12)

Hi folks, I have this error appearing on the TV after about 10 seconds playing any Netflix title. I've been on the phone to teh support and they checked stuff and performed a remote reboot and said that would fix it, it hasn't. It's been like this for a year and is now getting annoying as we use this box for entertaining our daughter and need Netflix access for her favourite shows. 

Does anyone know of a fix for this? 

 

Thanks, Kevin. 

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Re: V6 error tvq-pm100 (5.2.12)

This is an outstanding bug which Virgin Media are aware of.

It can be temporarily resolved by restarting the V6 but it will return.

@ModTeam Can we have an update on this issue, please?

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: V6 error tvq-pm100 (5.2.12)

True, but this only affects one of the 2 boxes I have. 😞 

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Re: V6 error tvq-pm100 (5.2.12)

Hi Fzrkev,

 

Thanks for your post. I am sorry to hear of the Netflix issues. How's things been since posting?

 

Let me know if you require further assistance. 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: V6 error tvq-pm100 (5.2.12)

Hi there, 

 

Yup, still the same. 😞 

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Re: V6 error tvq-pm100 (5.2.12)

Hi Fzrkev

I can have a look at your account if you like

I will need to send you a private message 

Regards

Gareth_L

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Re: V6 error tvq-pm100 (5.2.12)

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