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KateMac78
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V6 can’t retrieve channel info and wifi down

Hi!

There has been Virgin Media engineering work going on all day in my area and it finished at 5pm. Since that time my router is flashing green and I’ve rebooted about 20 times. My V6 box isn’t retrieving channels and it’s connected to the coax and everything tight and secure and I’ve rebooted several times. Do you know what might be wrong? I’ve had some great help and support from this forum in the past 🙂

Thanks.

Kate

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japitts
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Re: V6 can’t retrieve channel info and wifi down

Your V6 gets its internet connection - which is used for OnDemand, streaming & TV Guide updates - via your homehub. If the internet connection to your home is down, then so will the V6's be.

If you've rebooted the box and it's come back on without an internet connection, your live TV should be ok but it certainly won't be happy with "online" facilities until the 'net comes up.

Is anything reported on the local status line? 0800 5610061. If not, you could have a broadband fault.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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KateMac78
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Re: V6 can’t retrieve channel info and wifi down

Thank you so much for your help. It is fixed now, I appreciate you replying 🙂 

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David_Bn
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Re: V6 can’t retrieve channel info and wifi down

Thanks for the update KateMac78,

 

Apologies for any inconvenience this caused you

 

Have a great weekend

 

David_Bn

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