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V6 boxes won’t connect to each other

Miss_K1
Tuning in

As the title suggests my boxes, one wired into the hub via Ethernet downstairs and one upstairs in my bedroom via wireless won’t connect to one another so I can’t watch shows from the ‘other boxes’ section on my shows as I’ve always been able to do. 

never had this issue and it seems to have started in the last few days, tried forgetting the boxes, resetting the hub and starting a fresh, nothing works and it’s really frustrating. 

Would really appreciate some help, VM CS just want me to phone a helpline and they tell me there’s nothing wrong, there is! 

I have the hub 4 and the 1gb wifi, never had this problem before. 

11 REPLIES 11

Sorry for the delay in replying! 

I reset the router, and then both boxes as you suggested and it seems to have fixed the issue! 🤞🏻🙌🏻

You’ve been so helpful thank you so much. Your more efficient than VM CS put together. 

THANK YOU! 

Thanks for coming back to us @Miss_K1, and I'm pleased to hear the resetting of the router and set top boxes has done the trick!

Do please feel free to come back to us if you need any further assistance.

Kindest regards,

David_Bn