Virgin Media Community

[Suffolkboy]

V6 box stuck in start up loop between welcome screen and starting up occasionally green screen. Tried everything tightened cables reboot switch off etc still the same. Suspect the box has had it but almost impossible to report the fault or get any sense out of anyone. All I want is a new box is it that difficult ?

[nodrogd]

The “green screen of death” is never a good sign.

If you have probs booking a tech visit on the phone the forum team here can do this, although it may take a while for them to respond.

[Zak_M]

Good evening @Suffolkboy 

Welcome to the forums and thank you for taking the time to post.

I am sorry to hear that you have had some issues with your services. 

How are things looking since your post? Have you managed to speak with our technical support team? If not we are able to assist you further.

Kind regards,

Zak_M

[Suffolkboy]

Thank you an engineer is visiting Friday so hopefully will sort out the problem 

[Zak_M]

Glad to hear everything is in hand. 

If we are able to assist you further then please do let us know. 

Kind regards,

Zak_M

[Suffolkboy]

Engineer replaced the box so if your box is stuck in a reboot loop probably the box. Great service from the engineer Ash from Virgin Media. 

[Zak_M]

Brilliant, 

Glad to hear its been resolved. 

Kind regards,

Zak_M