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Gilly641
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V6 box

  • No tv since Wednesday, TiVo box flashing white orange, after numerous phone calls, did all necessary reboots still nothing engineer coming out Monday, so 5 days with out tv, not good enough 
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nodrogd
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Re: V6 box


@Gilly641 wrote:
  • No tv since Wednesday, TiVo box flashing white orange, after numerous phone calls, did all necessary reboots still nothing engineer coming out Monday, so 5 days with out tv, not good enough 

That’s 3 working days, which is average (between 2 to 5 working days) for any “residential” class service with no fixed SLA. Expect the same whichever provider you are with.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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Gilly641
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Re: V6 box

Still not good enough we’re in our late 60s and enjoy our evening tv 

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Ernie_C
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Re: V6 box

I, too, am in my late 60s.

For me, I understand the services provided to me by Virgin Media are residential and I consider the response you are getting as reasonable.

While I wouldn’t be happy, I’d just change my TV to the Freeview source.

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Corey_C
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Re: V6 box

Thanks for your post and for reaching out to the Community Forums, Gilly641,

 

We do send our engineers out as soon as possible.  You can also view ans reschedule appointments online here: https://www.virginmedia.com/help/virgin-media-manage-engineer-appointment

 

Thanks,

Corey C

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Gilly641
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Compensation no tv

I’ve been with out tv since Wednesday evening all working now Monday, V6 box was replaced, hardware problem. Am I entitled to any compensation.

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LittleMick73
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Re: V6 box

Your age has no bearing on the matter, I'm in my late seventies and would be happy with the average time for an engineer to come which has always been 3 or 4 days as they are in great demand.
Ernie_C
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Re: Compensation no tv

No. Automatic compensation only covers broadband and landline.

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