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lisacj75
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V6 box

Hi, we recently upgraded our box upstairs so I could watch prime video. Prime video won't play though. Does anybody know why and what we need to do? We have tried to get in contact with virgin but can't get through. Do we have to go to our Prime account and add a device? Tia

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japitts
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Re: V6 box

What happens when you try to use the Prime Video app?

Can you use other streaming apps, such as YouTube or iPlayer ok? If you're not sure, please try.

Can you watch OnDemand programmes ok? Please try non-BBC Catch-up (so ITV, C4 or C5) if necessary.

Trying to ID whether this is an Amazon-specific issue (at one extreme) or a problem with your box's internet connection (at the other end), or something in-between.

Are you watching on a 4K UHD TV?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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