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V6 box

Hi, I've just signed up for Amazon Prime only to find out that I need the V6 box. Currently have Tivo boxes x2. How do I get the V6 box? Cannot find any links on the Virgin Media website. Thankyou.

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Re: V6 box

Hi Penelope65,

If you have a firestick you can watch the Amazon Prime on there.

With VM you are best speaking to either regrades or retentions to negotiate a new contract and ask for a free swap to a V6 box  which has the prime app. You do need VM broadband to use the V6.

You could try the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues


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