Will virgin upgrade a Tivo box to a V6 box for free
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There isn't any proactive box-swap programme at the moment, no.
If you're in a position to renegotiate your package with a view to re-contracting, then you can try to incude a box-swap as part of the deal.
Or you can ask nicely (at the time) if your box is replaced due to a fault (as I think yours was, recently).
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