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V6 box

Just had a V6 set up box delivered, followed the instructions on how to set it up and it seems to be suck going through a loop.

It has the welcome screen, then a stationary static image and then it goes to a pink screen, turns itself off and then starts again. 

I have tried turning it off and on again but this loop has been happening for over 2 hours now.

Anyone able to give me a suggestion? 

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Re: V6 box

Hi aster0cks,

Did you phone 0800 953 9500 to get your box activated?

You will need the box serial number, and your account and area number

If you are still having issues and the activation line isn't picking up then try speaking to  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

Best time to call is 8am when it's least busy.


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