Menu
Reply
GGodfrey06
  • 2
  • 0
  • 0
Just joined
355 Views
Message 1 of 5
Flag for a moderator

V6 box

Hi received a letter about 2nd box needs to be replaced but can't get through to arrange upgradre I don't know password

0 Kudos
Reply
Melissa_F
  • 2.78K
  • 160
  • 219
Moderator
Moderator
346 Views
Message 2 of 5
Flag for a moderator

Re: V6 box

Hi GGodfrey06,

 

Thanks for your post and welcome to the community. 

 

I'm sorry you're having problems getting through to the team. 

 

Your password is the one you would have set up when you started the account, although you may have changed this since. If you're unsure of this and you're the account holder, then the team will be able to ask you alternative questions to clear security. 

 

Hope this helps.

 

Thanks

 

Melissa 

0 Kudos
Reply
ExxxyBeast
  • 19
  • 0
  • 1
Tuning in
342 Views
Message 3 of 5
Flag for a moderator

Re: V6 box

I've had the same letter, followed the link and have now just had an email with a revised monthly bill, increased by a tenner!  Letter said no change to monthly bill would happen!

0 Kudos
Reply
GGodfrey06
  • 2
  • 0
  • 0
Just joined
339 Views
Message 4 of 5
Flag for a moderator

Re: V6 box

Thank you Melissa please could you ask me further details I am trying to do this for my dad who is 81 and no longer uses his laptop so we have no idea of his e-mail address or the password I spoke to a colleague of yours in April and she was going to send my dad a copy of his password but that has never arrived 

0 Kudos
Reply
Alex_RM
  • 4.3K
  • 247
  • 327
Forum Team
Forum Team
317 Views
Message 5 of 5
Flag for a moderator

Re: V6 box

Hi GGodfrey06,

 

We can only ask the secondary questions to the account holder. 

 

Is your dad able to contact us on 150/ 0345 454 1111 so we can go through this?

 

Alex_Rm

0 Kudos
Reply