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wilco2020
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V6 box

Have what sounds like a beep noise from V6 box. No error codes. Think it is the drive inside trying to work. Stuck on welcome message / a download symbol alternately on screen since this morning. Called desk having already done all tests and they said more tests being done. Internet and router ok.

Tried several times to get update and hung on for 40 mins no answer. Even tried the suggested mobile text suggestion which appears to be just a FAQ and wasted time when it looks like I will most likely need a new box. 

I know they are busy but an update / progress would be good

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wilco2020
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Re: V6 box

I know that there is an issue with covid an staffing but I would expect a comms company to have back up disaster plans in place.

Very frustrating. 

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