V6 box has power, I have checked all the connections, internet and phone all work fine. Nothing has changed, the box worked ok last night, but this morning it wasn't on and wouldn't start up.
It reaches the point where it is saying "welcome" in multiple languages but goes no further. Occasionally there is an image of what appears to be a V6 box with an arrow pointing down and filling up. But nothing happens.
The hard drive is making unusual noises, though this may be just because it is trying to access something. They aren't necessarily "bad" noises.
I have run several checks with the online tool, but it is not able to progress any further.
It seems impossible to be able to even find a phone number to call to report the fault and I am finding it very frustrating.