V6 box won't show picture if switch on when recording

[pete71s]

If I turn on the TV box (V6) while it's recording then it won't show anything - the screen is black. I have to reboot the box, which then breaks the recording.

[japitts]

Do you have access to the V6 menu system when this happens?

What're your power saving options set to? How long has this been a problem?

[pete71s]

Hi,

there's no access to a menu when it happens, the screen is blank.

Where are the power options? I can't see it in the menus

It's been happening for a couple of months (as far as I've noticed).

[Ashleigh_C]

Hi there @pete71s 

Thank you so much for your first post to our community forums and welcome to the team, it's great to have you here. 

I am so sorry that you have faced this issue with your V6 box. To confirm does this issue only occur when making recording or have you noticed it at other times as well? 

[pete71s]

Hi Ashleigh, I've only noticed it when recording but I can't say it doesn't happen any other time.

[Steven_L]

Thanks for coming back to us pete71s, we will need to get this looked into via a technician visit.

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L