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V6 box won't go past welcome scrèen

My v6 box seems to broken. I plug it and an orange light comes on and the welcome screen shows on the tv. After a minute or two the light turns white and tv warns there is no signal over HDMI. At no point will the v6 respond to any button on the remote except the on/off button which turn the white light to red. I can't contact VM  by any means. What can I do.? 

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Re: V6 box won't go past welcome scrèen

Hi Jenny111, 

Thanks for your post and welcome to our community. 

Really sorry you're having some issues with your V6 box, I can appreciate your frustration 

I'd also like to apologise for the delay in getting back in touch, we have been busier than usual. 

Are you still having this issue at the moment?

If so can you confirm that your boxes are on and not in stand by mode so we can run some checks? 

Emma_C - Forum Team
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