Menu
Reply
Sallski
  • 3
  • 0
  • 0
Tuning in
1,404 Views
Message 1 of 8
Flag for a moderator

V6 box won’t boot up

Despite unplugging & restarting, i can’t get it to switch on. The red light remains on so I know the power is working. This is the case using the switch on the box and the remote control. The Wifi is working fine, so that’s not the issue.

0 Kudos
Reply
LittleMick73
  • 4.92K
  • 513
  • 839
Superstar
1,400 Views
Message 2 of 8
Flag for a moderator

Re: V6 box won’t boot up

Hi is this a new or replacement box. Regards Micky
0 Kudos
Reply
Sallski
  • 3
  • 0
  • 0
Tuning in
1,394 Views
Message 3 of 8
Flag for a moderator

Re: V6 box won’t boot up

Hi, it’s an existing box we’ve had for a couple of years and was new when we upgraded the package 

0 Kudos
Reply
LittleMick73
  • 4.92K
  • 513
  • 839
Superstar
1,384 Views
Message 4 of 8
Flag for a moderator

Re: V6 box won’t boot up

Hi in that case sorry to state the obvious but you have a dead box, you can wait for a virgin person to respond on here 3 or 4 days, or ring it in as such. Regards Micky
Sallski
  • 3
  • 0
  • 0
Tuning in
1,381 Views
Message 5 of 8
Flag for a moderator

Re: V6 box won’t boot up

Thanks Micky.

Help desk it is then!

sally

0 Kudos
Reply
BahnStormer
  • 75
  • 1
  • 26
Dialled in
1,344 Views
Message 6 of 8
Flag for a moderator

Re: V6 box won’t boot up

I think this is part of a wider problem. Gut feel is a corrupt software update sometime mid afternoon.

I've had both my TiVo V6 boxes die this afternoon - my 9yr old son was complaining around 3pm that both TV's were broken, but I assumed he'd just set something incorrectly, but they the TiVo boxes are properly bust.... I can get them to to boot: Starting Up.... then the multilingual "Wilkommen/Welcome" page... then one of them them is totally dead... not even the usual signal errors or anything, just dead.... the other one had crazy fragmented picture and glitchy sound for a few seconds.... then dies.

0 Kudos
Reply
newapollo
  • 5.67K
  • 911
  • 1.33K
Hero
1,342 Views
Message 7 of 8
Flag for a moderator

Re: V6 box won’t boot up

I replied to the above post on your other forum thread

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply
japitts
  • 10.37K
  • 1.45K
  • 2.08K
Very Insightful Person
Very Insightful Person
1,337 Views
Message 8 of 8
Flag for a moderator
Helpful Answer

Re: V6 box won’t boot up

Just for the benefit of the thread, and as correctly advised by @newapollo - VM generally push out software updates to boxes overnight, for precisely the reason of minimising disruption caused by the necessary reboot.

If there were a corrupt software drop doing the rounds, I think we'd be seeing more than a couple of posts on here - there'd be dozens.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks