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MJennings
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V6 box will not start -

V6 box loops through starting process and then shows a green screen on the TV with the message "The DVR has detected a serious problem and is now attempting to fix it........."

Unable to get through to talk to anyone about this, suspect that the box will need replacing

 

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japitts
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Re: V6 box will not start -

You're absolutely right to suspect your box will need replacing.

The quickest way is to call TV Faults - 150 from a VM landline, or 0345 4541111 otherwise. I'm not sure when they close in the evenings, but they open at 8am if you've missed the boat.

Forum staff can take a few days to work through posts on here, so I recommend you persist with calling.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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