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Rgf17
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V6 box tv picture stuttering

We have a LG 4K tv and have noticed when changing from Netflix or PS4 back to the v6box the tv picture starts stuttering. When we go through the video settings and run the automatic test settings it goes away but I’d rather not have to do this every time.

Is there anything to try to resolve?

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Gareth_L
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Re: V6 box tv picture stuttering

Hello Rgf17

Thanks for your post 

Sorry though to hear about the stuttering images once you have switched to our V6 box

Can I ask if the Tv firmware is up to date

Have you tried an alternative HDMI Cable to see if that fixes it 

Have you set the V6 display to automatic detection 

Has it stopped now?

Gareth_L 

 

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Rgf17
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Re: V6 box tv picture stuttering

I have tried all of the above. Problem still occurs.

Tv firmware is up to date

I have tried an alternative HDMI Cable, doesn’t make any difference.

I have set the V6 display to automatic detection which solves the problem for a while but the problem always comes back.

it’s not a new problem. Been happening for months maybe even years. Always hoped it was an issue that could be patched with an update.

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Ryan_N
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Re: V6 box tv picture stuttering

I will send you over a private message to look into this. 

 

Cheers.

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Ryan_N
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Re: V6 box tv picture stuttering

It's fine haha, don't worry about it 🙂 

 

Keep me posted on how it goes. 

 

Cheers.

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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