I recently joined Virgin media and have had a number of problems with watching programs on my second. I've restarted both box and changed the remote devices settings on both boxes, which worked to begin with. Today I have started getting the v401 error and no programs will play when trying to connect between boxes. Please help. I also have a query relating to my first bill and think I have been overcharged, will I need to speak to someone else to clarify this?
I am having a similar problem, I have two boxes. Box 1 would see box 2 but box two could not see box one. Yet they are both on the same network and are connected via Powerline Network cables.
If I unplug the Powerline plug for one of the boxes for a moment, then plug it back in, both boxes can see each other and I can watch programs off the boxes in other locations. Yet I come to it the next day and it has lost the connection. So you go through the same process again, and it works for a day and then it's lost again.
Anyone any ideas of a solution. The hub is kept on 24/7 so the boxes are always connected. Are these faulty boxes I have been given by Virgin
Does anyone have a solution to this yet? I have had my V6 boxes for a couple of months now so both should have "settled" on the network by now. I can see and play the content of my primary box (living room) on the secondary box (bedroom) but not the reverse, I am instead presented for the "cannot play X, please try again later V401" error.