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pstowers
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V6 box stuck on welcome screen

Help, v6 stuck in loop of welcome screen, then occasionally a white download arrow. Have switched off and on, unplugged everything etc, but no joy.

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japitts
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Re: V6 box stuck on welcome screen

You're best to call VM Faults to report this.

150 from a VM phone or 0345 4541111 from any other phone. Follow the options "I have a fault with my TV service"

Staff respond on here, but it may take a couple of days, especially at weekends.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
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Re: V6 box stuck on welcome screen

Good Afternoon pstowers,

 

Thanks for your post and a very warm welcome to you!

 

Sorry to see you've been hit with a fault on the set top box. I can see that you've been able to speak to our team and have an engineer booked

 

Do please feel free to keep us update with the visit 

 

Kindest regards,

 

David_Bn

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