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JessT
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V6 box stuck on startup loop

Hi Virgin Community.  My V6 box has stopped working and is stuck on a loop going from the 'welcome screen to 'Starting up...' then back to the welcome screen. The light is a steady white. 

I've tried restarting it, rtaking out and replacing all the cabkes, using a diffeent HDMI cable and different HDMI socket input on the TV and doing a full reset (+ and light buttons together on turning on) but it doesn't work.

From a search on these boards it's appears this means a new box.

Can I get a hold of anyone at virgin to report this and get an engineer to come look?

 

Thanks!

 

 

 

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JessT
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Re: V6 box stuck on startup loop

Update - light now also cycling between steady white, then flashing red as it cycles on screen. Still no change and have again tried the hard reset with no result  ( switching off then in at back, depressing + and on/off buttons, then releasing when 'welcome' screen appears) 

 

Anything else I should try peeps, or is my V6 box bricked?

Thx

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