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helpjane
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V6 box stuck on start up

My TV V6 box is stuck on welcome message and start up - there is also an arrow flashing that looks like it is downloading. it cycles between these messages.

I have done all the checks - turn off and on, unplug and plug back in, reboot the wifi hub. nothing.

can someone please help.

thanks

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Melissa_F
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Re: V6 box stuck on start up

Hi helpjane,

 

Thanks for posting and welcome to the community 🙂

 

Apologies for the issues you've been having with your V6 box.

 

It looks like you've since had a chat with our team and this should now be resolved?

 

If not, please feel free to let me know and I'll be happy to help.

 

Thanks

 

Melissa

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