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alexc5589
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V6 box stuck on start up loop

Hi,

 

My V6 box is stuck in a loop of showing the welcome screen then restarting. I've tried powering it off, changing the cables etc.. I've also tried contacting Virgin several times without success ☹️ I've been without a working box for weeks now! Please can I get some help!

 

Thanks,

Alex

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Corey_C
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Re: V6 box stuck on start up loop

Hi alexc5589,

 

Thanks for your post and for reaching out to the community forums.Sorry to hear that your V6 is stuck in a loop. I've attempted remote diagnostics but our records show that you've got a tech visit already booked. Our engineer will be able to get this sorted for you.

 

Cheers,

Corey C

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alexc5589
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Re: V6 box stuck on start up loop

Yes, sorry Corey for not updating the post. I finally got through to the Virgin Media support line yesterday after quite some effort going round in circles. The engineer is booked for Monday!

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Corey_C
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Re: V6 box stuck on start up loop

Cheers for the reply and update, alexc5589.

 

Thanks,

Corey C

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