V6 box been stuck in loop for a day now. Switched off overnight and checked all cables. Logged it but they say it will need an engineer! Can they not just send a new box
Can you clarify what you mean by "logged it and they will send an engineer"? Does the engineer visit show in your online myVM Account under "My appointments"?
If it does, that could well be the quickest way of getting this fixed - whether that's (admittedly most likely) by a replacement box, or if your existing one can be crowbarred back to life.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Welcome to the forum page and thanks for posting this on here.
Sorry to hear you're having some issues but we can certainly look into this for you.
I can see on your account that you have spoken to our team to get this resolved, can I just confirm whether this did get sorted for you? If not more than happy to help if so but please do let me know.
Sasha - Forum Team
New around here? To find out more about the Community check out our Getting Started guide