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V6 box stuck at 16% on loading channels

Please help- switched off Annex tv and now stuck at 16% loading! Tried switching on and off!

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Re: V6 box stuck at 16% on loading channels

If your box is stuck restarting, please make sure you have both connections inplace. The V6 needs the incoming coax carrying your TV signals, and the connection your homehub for the internet.

If it's still stuck restarting, check for any reported area faults on 0800 5610061 - otherwise you'll need to call TV Faults on 150 to report your issues.

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Re: V6 box stuck at 16% on loading channels

Hi Ptsdhillon

 

Thanks for posting and welcome to the community.

 

My apologies for the delayed reply and the TV box issue. 

 

I can see from checking the system that since posting, you've spoke to the team and ordered a new box. I do hope everything is resolved for you, however, please let me know if you require further assistance.

 

Kind regards,

John_GS
Forum Team

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