Hi everyone, I had to disconnect my Virgin V6 for about 30 minutes and now the channels won't load. V6 box has an internet connection.
However, when I move and connect the box directly to the superhub using ethernet cable it works fine. The install location can't get a strong signal connected to the superhub via WiFi but the speed won't be so great so I tried the expansion network which is clocking in at 250mb+ and still no luck.
When I go to diagnostics, port configuration test never completes.
Concerning your issue with lost of service on your V6 stuck on 16%. You said you have move the the V6 closer too the hub because of low wifi signal. Firstly have you connected back all the connection at the back of the v6 especially the signal cable( a white cable).If however you have put the V6 back in its original place of install, the wifi will be flashing red this means,you will need too re rest wifi setting
Here to help! I'm a technician helping out whilst working from home. Find out more
These are the two boxes I have 1) living room connected with ethernet 2)annex connected with WiFi. Annex is the one I'm having issues with. Was working absolutely fine until yesterday until I disconnected for half hour and now won't get past 16% on loading. I have checked all cables and internet and they look fine. I have gone to network and connect to Virgin media services and it connects fine on that. WiFi is working fine with over 100mb speed
The same box connects absolutely fine in the living room using the same wifi but then I move it back and same issue.
I did notice on system info some fields aren't populating when the box is in the annex. I would post the images but it's not showing the image on here when I upload. It's there a chat or email I can send them to?
Hi Delroy, thank you for your time on Tuesday. Is there any update on the signal being sent to the Virgin box to reactivate it? As you mentioned, it all seems to working but system says no channels subscribed to?