Have had to turn up volume level very high to get sound right. Now sound is interrupted if flicking through channels. Also if coming off mute there is a delay in the sound returning. Have Re booted box this will temporarily fix it apart from the high volume setting. But the issues will return again. After having numerous issues with my Virgin service, the v6 box was installed to sort the problem, now again we have an unreliable service and equipment.
Done all the settings, no different, the box seems to be getting worse generally. When you turn the box on you don’t get any picture or channels unless you turn it off then on again. This is an issue that is starting to occur more as well now
Sorry to hear you've been having issues with your TV Box, I've taken a look at your account and there is a provisioning issue on your TV Box. I sent an IN Hit to the TV Box from our systems, can you let me know how things are working for you now following this?