My box has started being very hit and miss on recording with some being scrambled and un watchable, also the box seems to crash a lot with the light on the box turning off and the only way to get it back is to turn the box off and on.
ive logged the issue with them, their system wasn't working for them to test my box...... said they'll call me in the next 24hrs. i wait with baited breathe...
I suspect that VM's systems won't allow a tech visit to be booked without certain checks being completed... however this just seems wrong to me. Especially knowing how reliable most C/S agents are at calling back.
Customer has called to report an issue, and C/S basically say "sorry we can't deal with this now". If the tech just ends up doing what C/S would normally do, then that is VM's problem, not the customer's. Opinion, obviously.